Returns
We hope you’ll love your silk piece, but if it isn’t quite right, please get in touch and we’ll make the return process as straightforward as possible. We’ll provide a prepaid return envelope so your item can be sent back easily through your nearest drop-off point. When contacting us, please include the reason for your return—your feedback helps us continually improve our products and service. Before returning your item, we encourage you to read the information below about the natural character of silk, as it may help to answer any questions.
Frequently asked questions
How do I arrange a return?
Simply contact us with your order details and we’ll arrange for a prepaid return envelope to be sent to you, along with instructions for using your nearest drop-off point.
Why do you ask for a reason for the return?
Your feedback gives us a better understanding of our customers’ experiences and helps us improve the quality of both our products and service.
Why might the colour differ slightly from the website?
We take great care to represent each product accurately in our photography. However, lighting conditions, individual screen settings and silk’s naturally reflective surface can all affect how a colour appears.
What are the small variations in the weave, texture or finish?
These are natural characteristics of genuine silk and reflect the material itself, as well as the traditional processes involved in its creation. Rather than flaws, they are part of what gives each piece its individual beauty and character.
Are natural variations considered faults?
Subtle differences in colour, dimensions, weave, texture and finish are an inherent part of silk and are not generally considered manufacturing faults. By completing your purchase, you acknowledge and accept these qualities as part of your item’s unique character.
Are slight variations in size normal?
Yes. Silk is a delicate, responsive material that may shift slightly during production and finishing. Although every piece is made as closely as possible to its stated measurements, small differences can naturally occur.